Shipping

Q. What are the delivery charges ? A. We offer FREE domestic delivery for ALL Order. For International Delivery, Customer has to pay amount as charged by Courier company which we will inform you after placing order. Please contact us on +91-8506099245 for more details Q. What is the estimated delivery time ? A. Estimated delivery time depends on the following factors: Product's availability with Us For personalized product we need 2-3 days for Dispatch The destination to which you want the order shipped from our location. If item in stock then estimated time of delivery is within 8-10 working days for domestic orders and 21 working days for international orders. All orders usually get shipped within a week from our warehouse. * Business days exclude public holidays and sundays. Q. Do we have COD option? A. As of now COD is not Available. We will update you once we start COD.

Return/Exchange

Q. What is our Exchange Policy for Personalized Item? A. Due to personal configuration, photos inscription, or design on products, we will not accept returns or exchanges on Personalized Products unless the products are damaged or defective upon arrival. You can initiate an exchange request within 2 days of receiving the parcel. We do not accept exchange otherwise. After we have reviewed your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow us 3-4 days to respond to your exchange request and provide instructions on returning your item. Please create 360 degree unboxing video of parcel received for claiming exchange on damaged product. Q. What is our Exchange Policy for Non-Personalized Item? A. We do not accept returns or exchanges on any Products unless the products are damaged or defective upon arrival. You can initiate an exchange request within 2 days of receiving the parcel. We do not accept exchange otherwise. After we have reviewed your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow us 3-4 days to respond to your exchange request and provide instructions on returning your item. Please create 360 degree unboxing video of parcel received for claiming exchange on damaged product. Q. Who pays for the delivery charges for returning of products ? A. When you're returning an item that was damaged/ defective, company will pay return courier charges.Please pack well when you are returning the product so that it reaches us in safe condition. Q. When is exchange not possible ? A. There are certain scenarios where it is difficult for us to exchange: Exchange request is made outside the specified time frame Any consumable item which has been used

Cancellation

Q.How can I Cancel by Order? A.After placing Order if Customer want to Cancel the Order than you need to contact our Team within 6hrs, they will let you if cancellation is possible or not.

Orders Tracking

Q. How can I track the delivery of my order? A. All shipments are delivered through reputed courier partners, we will provide you with a Tracking ID after dispatching your order. You can easily track your shipment through the docket no: provided to you on the respective websites of our courier partners.

Payment

Q. How do I pay for a purchase? A. BlueBells Gifting offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. We also accepts payments made using Visa, MasterCard, Maestro credit/debit cards.